Shipping & Delivery

Orders are processed Monday to Friday (excluding public holidays) within 1–2 business days of payment confirmation. Orders placed after 2:00 PM CET or on weekends are processed the next business day. You will receive an email confirmation once your order is dispatched.

All estimated times are in business days and start once the order has been dispatched.

Orders shipped within the European Union are inclusive of VAT with no additional charges on delivery. Orders shipped outside the EU may be subject to import duties, taxes and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping price. AURA SOL is not responsible for delays caused by customs clearance. Refused shipments will be refunded minus original shipping cost and any return fees incurred.

Once your order ships you will receive a confirmation email with a tracking number and link. You can also track your order at any time from your account under Order history. If tracking has not updated within 3 business days please contact support@aurasol.com.

Please inspect your package upon arrival. Claims for lost, stolen or damaged shipments must be reported within 7 days of the delivery date shown by the carrier. We will open an investigation with the carrier and provide a replacement or refund once resolved.

Please double-check your shipping address at checkout. AURA SOL is not liable for orders shipped to an incorrect address provided by the customer. Address changes may be requested within 2 hours of placing your order by emailing support@aurasol.com.

Questions about your shipment? Email support@aurasol.com — we reply within 24 hours, Monday to Friday.