Refund & Return Policy

You may return eligible items within 30 calendar days of the delivery date shown by the carrier. Requests received after this window cannot be accepted.

For hygiene and safety reasons, swimwear returns are only accepted when all of the following conditions are met:

• The protective hygienic liner is intact, in place and unbroken.
• All original tags and labels are attached.
• The item is unworn, unwashed and unaltered, free from make-up, self-tan, perfume, deodorant, sunscreen and body oils.
• The item is returned in its original packaging.
• Try-ons should be done over your own underwear.

Any item returned without the hygiene liner, without tags, or showing signs of use will be refused and returned to you at your expense.

• Final sale items (clearly marked at checkout).
• Gift cards.
• Earrings and other pierced jewellery.
• Personalised or made-to-order pieces.

1. Request a return — email support@aurasol.com or open our returns portal at www.aurasol.online/returns with your order number and the items you wish to return.
2. Receive your RMA — within 2 business days we will email a Return Merchandise Authorisation number and a prepaid shipping label (for EU orders) or shipping instructions (for international orders).
3. Pack your return — place items in the original packaging with all tags and the hygienic liner intact. Include the RMA slip inside the parcel.
4. Ship it back — drop off at your local carrier point within 14 days of receiving the RMA. Keep the tracking receipt until your refund is confirmed.
5. Refund confirmation — once received and inspected, we will email you within 3 business days to confirm approval.

Refunds are issued to the original payment method within 5–10 business days after your return is approved. Depending on your bank or card issuer, funds may take an additional 2–5 business days to appear on your statement. Original shipping charges are non-refundable except where the return is due to our error or a defective product.

• France & EU: Free return shipping using our prepaid label.
• UK, Switzerland & rest of world: Return shipping is at the customer’s expense (approx. €15–€30 depending on destination). We recommend a tracked service — we are not responsible for parcels lost in transit back to us.

We offer complimentary size exchanges within the 30-day window, subject to availability. Request an exchange via the returns portal or by emailing support@aurasol.com. If your requested size is out of stock, we will issue a refund.

If you receive a defective, damaged or incorrect item, contact us within 7 days of delivery at support@aurasol.com with your order number and photos. We will arrange a free return and either replace the item or issue a full refund including original shipping.

In addition to this policy, EU consumers may exercise their statutory 14-day right of withdrawal under Directive 2011/83/EU. The hygiene exception in Article 16(e) applies to swimwear where the hygienic seal has been broken.

Returns team: support@aurasol.com · General care: support@aurasol.com · AURA SOL Swimwear, KHS-773, Bisrakh, Greater Noida, Uttar Pradesh, 201306.